Luxury Retail & Offices Planned Maintenance Contract
Luxury retail and offices planned maintenance contract.
South West
Background
Waterhouse supports Proactive as a regional delivery partner across the South West, helping it maintain service standards for clients that need dependable local attendance, clear reporting and practical follow-through after visits. The relationship is built around giving Proactive a trusted engineering presence in the region, allowing its central helpdesk and account teams to deliver a more consistent service to multi-site clients without relying on a fragmented local supply chain.
For Proactive, the priority is straightforward. Jobs need to be attended when promised, site teams need clear communication, and the client needs accurate information after each visit so that follow-on actions can be managed properly. Waterhouse’s role is to provide that local delivery capacity while working in line with Proactive’s standards, systems and client expectations.
Scope of Works
Our support for Proactive covers a mix of planned and reactive requirements across a chain of luxury comsetics stores and offices,. This includes maintenance attendance, fault finding, remedial repairs, compliance-related tasks and general handyman support.
Alongside technical delivery, the brief also requires a strong service layer. Engineers need to arrive on time, communicate clearly on site, provide accurate notes and photographs, and feed back any follow-on works or risks promptly so Proactive’s helpdesk can keep clients updated without delay.
Delivery
We provide Proactive with a responsive local engineering team that can attend sites across the South West and represent the wider service professionally on site. Jobs are coordinated to suit client priorities, building access requirements and operational pressures, with a focus on reducing disruption while still resolving issues quickly.
A key part of the relationship is communication. Our engineers provide clear job notes, condition updates, photographs and recommendations after attendance, giving Proactive’s central team the information it needs to keep control of the wider job lifecycle. Where follow-on works are required, we identify parts, access issues, safety considerations and next-step recommendations early, helping reduce delays between first visit and resolution.
Because Waterhouse operates across electrical, mechanical and general building-related disciplines, Proactive can use one regional partner for a broad range of requirements rather than placing separate jobs with multiple local suppliers. That supports quicker decision-making and gives greater consistency in workmanship, reporting and client experience.
Results
The relationship gives Proactive stronger regional coverage in the South West and helps it maintain a dependable service standard for clients with sites in the area. Waterhouse’s local presence, breadth of capability and practical reporting support faster attendance, clearer communication and better continuity from first visit through to remedial completion.
For Proactive, that means less time spent sourcing ad hoc local contractors and more confidence that jobs will be attended by a team that understands the importance of responsiveness, presentation and accurate feedback. For end clients, it means issues are dealt with by a reliable local contractor while still benefiting from Proactive’s central coordination and account management.
This case study shows Waterhouse’s value as a regional delivery partner for national and multi-site maintenance providers, combining local engineering capability with the communication and follow-through needed to support a wider client service model.
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