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1. What Personal Data We Collect

We may collect the following types of personal information:

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a. Personal Data You Provide to Us:

• Contact Information: When you fill out forms, request services, or contact us directly, we may collect your name, email address, phone number, postal address, and other details.

• Service Information: Details related to the services you inquire about or receive from us.

• Payment Information: For any transactions, we may collect payment details including billing address, credit card information, or bank account details.

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b. Data Collected Automatically:

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This may include IP address, browser type, pages visited, and time spent on the website. For more information, please refer to our Cookie Policy.

• Analytics Data: We use third-party analytics tools like Google Analytics to track user interactions and improve the website's performance.

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c. Information from Third Parties:

• Business Partners: We may receive information from third-party partners if you interact with them in connection with our services.

• Publicly Available Sources: In some cases, we may gather information from publicly available databases or social media profiles.

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2. How We Use Your Information

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We use the information collected for the following purposes:

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• To Provide and Manage Services: Your personal data is used to process inquiries, fulfill orders, manage accounts, and provide the requested services.

• Customer Support: We may use your contact details to respond to inquiries, resolve issues, and provide customer support.

• Marketing and Communication: With your consent, we may send you newsletters, promotional materials, or updates on our services. You can opt out at any time by following the instructions in the communication.

• Website Improvement: We use data to understand how users interact with our website and to enhance its functionality and content.

• Legal Compliance: We may use or disclose your information to comply with legal obligations or in response to legal proceedings.

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3. Sharing Your Information
 

We may share your information in the following circumstances:

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• With Service Providers: We may share your personal data with trusted third-party vendors, including IT services, payment processors, and marketing platforms, to assist us in delivering our services.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Legal Requirements: If required by law or in good faith, we may disclose your information to authorities or other third parties to comply with legal obligations, protect our rights, or respond to legal claims.

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4. Data Security
 

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

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5. Your Data Rights

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As a user, you have certain rights regarding your personal information:

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• Access: You can request access to the personal data we hold about you.

• Correction: If any information is inaccurate or incomplete, you may request its correction.

• Deletion: You can request the deletion of your personal data under certain circumstances.

• Restriction: You may request that we restrict the processing of your personal data.

• Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

• Withdraw Consent: If you have given consent for specific processing, you can withdraw it at any time without affecting the legality of prior processing.

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To exercise these rights, please contact us at:
Email: info@waterhouse-electrical.co.uk
Phone: 01934 813803
Postal Address: Waterhouse Electrical & Engineering Services Ltd, Unit 51, Oldmixon Crescent, Weston super Mare, BS24 9BA

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6. Retention of Your Information
 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

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7. Cookies
 

Our website uses cookies to enhance your experience, improve site functionality, and deliver personalized content. You can manage your cookie preferences through your browser settings. For detailed information, please read our Cookie Policy.

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8. Third-Party Links
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review their privacy policies before providing any personal information.

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9. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your privacy.

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If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Waterhouse Electrical & Engineering Services Limited
Trading as Waterhouse FM
Website: www.waterhouse.co.uk
Email: info@waterhouse-electrical.co.uk
Phone: 01934 813803
Postal Address: Unit 51, Oldmixon Crescent, Weston super Mare, BS24 9BA

Last Updated: 15th October 2024

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This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the EU, and the UK Data Protection Act 2018.